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Terms of Use

everland merchandise store  ·  everland.reginasong.com

Last updated: 19 October 2026

1. About these Terms

These Terms of Use (“Terms”) govern your use of the everland merchandise store at everland.reginasong.com (the “Site”) and every purchase you make through it. The Site is operated by Play by NANA Pte Ltd, a company incorporated in Singapore (“we”, “us” or “our”).

By browsing the Site or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site or place an order.

2. Eligibility

You must be at least 18 years old, or the age of majority where you live, to place an order. If you are younger, you may only order with the permission and supervision of a parent or guardian, who accepts these Terms on your behalf.

You agree to give accurate and complete information when ordering, including a valid delivery address and contact email.

3. Our products

The Site sells official everland merchandise, which currently includes:

  • CD / photo album
  • Baby t-shirts
  • Regular T-shirts
  • Bracelet

We try to display products, colours and sizing as accurately as possible, but screens vary and slight differences in colour, print placement, size and packaging may occur. Please check the size guide before ordering. All products are subject to availability, and we may limit the quantity you can purchase per order or per customer.

4. Prices and payment

Prices are shown in the currency displayed at checkout. Prices may include or exclude taxes such as GST or VAT as shown at checkout. Shipping fees, where applicable, are shown before you pay.

Payments are processed securely by Stripe. By paying, you authorise us (through Stripe) to charge the total order amount to your chosen payment method. We do not see or store your full card details. Your payment may also be subject to Stripe’s terms and your bank or card issuer’s terms, including any foreign transaction or currency conversion fees they charge.

Although we take care to keep prices accurate, errors can occur. If a product is listed at an incorrect price, we may cancel the affected order and refund you in full, even if the order has already been confirmed.

5. Placing and accepting orders

When you place an order, you will receive an email acknowledging it. This is not our acceptance of your order. A contract between you and us is formed when we dispatch your items and send a dispatch confirmation.

We may decline or cancel an order, in whole or in part, for reasons including product unavailability, pricing or description errors, an inability to deliver to your address, suspected fraud or unauthorised payment, or breach of these Terms. If we cancel an order after payment, we will refund the amount paid in full.

6. Shipping and delivery

Orders ship from Singapore to many countries worldwide. We may not be able to deliver to every country or address, and the destinations available are shown at checkout.

Delivery times shown at checkout or in our communications are estimates only, not guarantees. Delays can occur because of carriers, customs clearance, public holidays, weather or events outside our control.

Please make sure your delivery address is correct. We are not responsible for orders delivered to an incorrect address you provided. If a parcel is returned to us because the address was wrong or incomplete, or because it was refused or not collected, we may charge you reshipping costs, or refund the order less the original shipping fee and any return costs.

We may limit the number of items per order for certain destinations to comply with customs or carrier rules. Any such limits are shown at checkout or the inability to check out.

Risk of loss or damage passes to you when the parcel is delivered to the address you provided. Ownership of the items passes to you once we have received full payment.

7. Customs, import duties and taxes

If you order from outside Singapore, your parcel may be subject to import duties, taxes, customs clearance fees or handling charges imposed by your country. Unless the Site expressly states otherwise at checkout, these charges are not included in the price or shipping fee, are set by local authorities, and are your responsibility.

We cannot predict these charges and have no control over customs processes. Refusing to pay them is treated as a refusal of delivery under section 6.

For orders delivered to the United States, US import duties are calculated at checkout, included in the shipping fee, and paid by us on your behalf. You will not be asked to pay US import duties on delivery.

8. Refund policy

8.1 Our general policy. All sales are final. We do not accept returns or offer refunds or exchanges for change of mind, including if you ordered the wrong size, colour or item, or no longer want the product.

8.2 Faulty or incorrect items. We will refund or replace an item if it:

  • arrives damaged;
  • is defective or faulty (for example, a misprint, torn fabric or a CD or photo album that is damaged or does not play or open as it should); or
  • is not what you ordered (wrong item, size, colour or quantity).

8.3 How to make a claim. Email us at admin@reginasong.com within 14 days of delivery with your order number, a description of the problem and clear photos of the item and, where relevant, the packaging and shipping label. We may ask for further information. Claims made after 14 days may be declined, subject to section 8.8.

8.4 Our resolution. If your claim is approved, we will, at our discretion, send a replacement or issue a refund. If a replacement is unavailable, we will issue a refund. We will tell you if we need the item sent back; do not return anything without our written instructions. Where we ask for a return, or where the problem is our error, we will cover the reasonable return shipping cost or arrange it for you.

8.5 Refund method and timing. Approved refunds are paid to your original payment method through Stripe, in the same currency you paid. We aim to process refunds within 5 to 7 business days of approval. Your bank or card issuer may take longer to show the refund. Where the problem was our error, we will also refund the original shipping fee.

8.6 Lost parcels. If your order has not arrived within 30 days of the dispatch date, please contact us. We will investigate with the carrier and, if the parcel is confirmed lost, we will send a replacement or refund you.

8.7 Exclusions. We do not provide refunds, returns or exchanges for:

(a) change of mind, including ordering the wrong size or item, or no longer wanting the item;

(b) damage, loss or wear that happens after the item has been delivered to you;

(c) items that are not faulty but do not match your expectations, including minor colour differences between the product images and the actual item, as explained in our FAQ;

(d) orders returned to us because the delivery address you gave was incorrect or incomplete, or because the parcel was refused or not collected;

(e) import duties, taxes, customs clearance fees or handling charges that your country’s authorities or carrier charge, and that you pay, when your order arrives.

Orders to the United States: Paragraph (e) does not apply to US import duties that we prepay on your behalf. Those duties are included in the shipping fee you pay at checkout. If your order qualifies for a refund under this Section 8 (for example, a faulty or lost item), any refund of the shipping fee will include the US duties you paid as part of it.

Nothing in this Section 8.7 affects your rights under Section 8.8.

8.8 Your legal rights. Nothing in these Terms limits any rights you have under mandatory consumer protection laws that cannot be excluded, including any right to cancel a distance purchase or to receive goods that are of satisfactory quality and as described. If you live in a country where such rights apply to you, they remain in force and we will honour them.

8.9 Payment disputes. If you have a problem with an order, please contact us first so we can resolve it quickly. We may contest a chargeback that we believe to be unjustified.

9. Intellectual property

The Site and its content, including the name and artwork of “everland”, the artist’s name, logos, photographs, product designs, text and graphics, are owned by or licensed to Play by NANA Pte Ltd and its licensors, and are protected by copyright, trademark and other laws.

You may view and print the Site content for your personal, non-commercial use. You may not copy, reproduce, modify, distribute or use it for any commercial purpose without our prior written permission. Buying a product does not give you any right to reproduce its designs or use the everland name or artwork commercially.

10. Acceptable use

You agree not to:

  • use the Site for any unlawful, fraudulent or abusive purpose;
  • use stolen or unauthorised payment methods, or provide false information;
  • use bots, scrapers or automated tools to access the Site or to place orders;
  • interfere with or attempt to compromise the security or operation of the Site; or
  • place orders in bulk with the aim of reselling at inflated prices where we have limited quantities per customer.

If you create an account on the Site, you are responsible for keeping your login details confidential and for activity under your account. We may suspend or restrict access if we believe these Terms have been breached.

11. Third-party services and links

We rely on third parties such as Stripe for payments and independent carriers for delivery. We are not responsible for their services, systems or policies. The Site may link to other websites we do not control, and we are not responsible for their content or privacy practices.

12. Disclaimers

The Site is provided on an “as is” and “as available” basis. We do not guarantee that the Site will always be uninterrupted, secure or error-free. To the fullest extent permitted by law, we disclaim all warranties not expressly stated in these Terms, other than those that cannot be excluded by law.

13. Limitation of liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be excluded or limited by law.

Subject to that, and to the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, or loss of opportunity arising from your use of the Site or your purchase. Our total liability to you for any claim relating to an order will not exceed the amount you paid for that order.

14. Events outside our control

We are not liable for any delay or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, pandemics, strikes, carrier or postal disruption, customs delays, war, government action, or failures of internet, payment or utility services.

15. Privacy

Our Privacy Policy explains how we collect, use and protect your personal data. By using the Site, you acknowledge that you have read it.

16. Changes to these Terms

We may update these Terms from time to time. The version published on the Site on the date you place an order is the version that applies to that order. Changes will not affect orders already placed. Continued use of the Site after an update means you accept the updated Terms.

17. Governing law and disputes

These Terms and any dispute arising out of or in connection with them or your purchase are governed by the laws of Singapore. The courts of Singapore have jurisdiction over any such dispute, except that if you are a consumer, nothing here removes any rights you have under mandatory laws of the country where you live or the right to bring proceedings in your local courts where the law gives you that right.

A person who is not a party to these Terms has no right under the Contracts (Rights of Third Parties) Act 2001 of Singapore to enforce any of its terms.

18. General

These Terms, together with our Privacy Policy and any order confirmation, are the entire agreement between you and us about your use of the Site and your purchases. If any part of these Terms is found to be unenforceable, the remainder stays in effect. Our failure to enforce a right is not a waiver of it. You may not transfer your rights under these Terms without our written consent; we may transfer ours to a successor of the business. These Terms are written in English, and the English version prevails over any translation.

19. Contact us

If you have questions about these Terms, or need help with an order, please contact:

Play by NANA Pte Ltd

Email: admin@reginasong.com

Website: everland.reginasong.com